Privacy Policy
Effective Date: 15-04-2026
Last Updated: 15-04-2026
Kirana Quick Technologies Private Limited (“Orlonow”, “Company”, “we”, “our” or “us”) respects the privacy of every individual who visits, accesses, or uses our website www.orderlocal.AI (“Website”) or mobile application (“App”) or any other other websites, applications and services we offer from time to time by or in connection therewith (together referred to as the “Platform”) and any related services (“Services”). We are committed to protecting your personal data and handling it responsibly in compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and other applicable Data Protection Laws in India.
This Privacy Policy describes the manner in which we collect, process, use, disclose, store, and safeguard your personal data when you interact with our Platform. By accessing or using the Platform, you consent to the practices described herein. If you do not agree with any part of this Privacy Policy, you are advised to discontinue the use of our Services.
By accessing and utilising the Platform and/or Services, or furnishing your personal data, you explicitly agree and acknowledge that you accept the terms delineated in this Policy. The terms ‘Users’, 'you' or 'your' collectively refer to any and all individuals accessing or using the Platform, whether for personal purposes or on behalf of others.
By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the privacy laws, including but not limited to the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules), and the Digital Personal Data Protection Act (DPDPA), 2023, and other relevant regulations governing data protection and privacy (collectively, “Data Protection Laws”).
Applicability
This Privacy Policy applies to:
All visitors, Users, and registered customers who access or use our Platform;
Any individual whose personal data we collect in connection with our Services; and
All personal data processed by Orlonow, whether directly collected from you or obtained through authorised third parties.
This Privacy Policy applies uniformly across all categories of Users interacting with the Platform, including individuals placing orders, browsing the Platform, merchant/shop partners, and delivery partners (riders), subject to the nature of their engagement with the Services.
We recognise that individuals under the age of eighteen (18) may access and use certain features of our Platform. If you are under the age of eighteen (18), you may only access and use our Services with the consent and supervision of a parent or legal guardian. By permitting a minor to use our Platform, the parent or legal guardian acknowledges and agrees to be bound by this Privacy Policy and to take full responsibility for the minor’s activities on the Platform. However, certain Services on the Platform, including but not limited to acting as a delivery partner (rider), require the individual to be at least eighteen (18) years of age, hold a valid license where applicable, and be legally competent to enter into a binding contract under applicable laws. If you are under the age of eighteen (18) and do not hold a valid license, you must refrain from using the Platform.
We do not knowingly collect personal data from children under the age of thirteen (13) without verifiable parental consent, in compliance with applicable Data Protection Laws. If we discover that we have unintentionally collected personal data from a child under 13 without appropriate consent, we will take steps to delete such information as soon as possible.
This Privacy Policy does not govern data collected by third-party websites, applications, or services that may be linked to our Platform. Orlonow is not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any personal data.
Categories of Personal Data Collected
We collect personal data necessary to facilitate your transactions, enhance your shopping experience, and provide seamless Services. The nature and scope of data collected may vary depending on your interaction with the Platform. The categories of data we may collect include:
a) Identity and Contact Details: Full name, email address, phone number, billing and delivery addresses, and any other information provided during account creation, order placement, onboarding or communication with us.
b) Transaction and Payment Information: Order history, purchase details, delivery instructions, payment details, refund requests, delivery preferences, and other transaction-related data processed securely through authorised payment gateways and logistics partners. We do not store complete financial information such as card details, which are processed by regulated third-party payment processors.
c) Device and Technical Data: IP address, browser type, operating system, device identifiers, access logs, and geolocation data (where enabled) collected automatically to ensure platform performance, detect fraud, and enhance security.
d) Communication Records: Details shared with us via email, chat, phone calls, or customer support tickets, including queries, feedback, and grievances.
e) Cookies and Analytics Data: Information collected through cookies, tracking technologies, and analytics tools to understand User behaviour, improve service efficiency, and personalise content.
f) Role-Specific Data (where applicable): Depending on your use of the Platform, we may additionally collect:
For Delivery Partners (Riders): Government-issued identification documents, bank account details, vehicle details, driving licence, background verification data, real-time GPS location (during active service), and performance metrics.
For Merchant/Shop Partners: Business registration details (such as GST/FSSAI), bank account and settlement details, store location, inventory data, and transaction records.
g) Sensitive Personal Data: Where required, we may collect sensitive personal data (as defined under applicable laws), including but not limited to government-issued identification, financial information, and, where applicable, biometric or behavioural data such as voice recordings, facial images, or audio-visual inputs (for example, when such information is voluntarily uploaded, shared, or generated through your interaction with the Platform). Such data is collected strictly on a need-to-know basis and only with your explicit consent or as otherwise permitted under applicable laws. We ensure that all sensitive personal data is processed, stored, and safeguarded in accordance with applicable Data Protection Laws and is used solely for the purposes specified in this Privacy Policy.
Users also have the option to subscribe to our newsletter at the time of Account registration or through our Platform at any time later, allowing them to stay informed about our latest updates and offerings.
We strive to take extra precautions to ensure that such Personal Data is kept secure and confidential, and we will only retain this data for as long as necessary for the purposes for which we collect it, as per the permissible laws of the land.
This Policy will not apply to any unsolicited information provided by you through the Platform or through any other means. This includes, but is not limited to, information posted on any public areas of the Platform and other social media. All such unsolicited information shall be deemed to be non-confidential, and we will be free to use and disclose such unsolicited information without limitation.
We shall not be liable for any loss or damage sustained by you as a result of any disclosure (inadvertent or otherwise) of any Personal Data concerning your payment-related information in the course of any online transactions or payments made for any Services offered through the Platform. For this purpose, we recommend that you go through the terms of service of third-party service providers, Paytm and ______[storage partner].
Access to your Personal Data is limited to employees, agents, partners, and third parties, who we reasonably believe will need that information to enable us to provide Services to you. However, we are not responsible for the confidentiality, security, or distribution of your own Personal Data by our partners and third parties (who have their own privacy policies) outside the scope of our agreement with such partners and third parties.
When you use our Platform, we collect and store your information, which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any Personal Data about yourself. Once you give us your Personal Data, you are not anonymous to us. Where possible, we indicate which fields are required and which are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Platform.
Method of Data Collection
We employ various methods to gather information, ensuring a comprehensive understanding of User interactions and preferences. The collection of personal data is facilitated through the following processes:
Information you give us: When you provide us with the information for availing services through Platform;
Social Media Management: We collect and analyse publicly available personal data through various tools to understand how Users engage with our social media channels and interactions. This information helps us identify trends in User behaviour, optimise our content strategy, and improve our social media presence. The data collected may include metrics such as interaction frequency, engagement patterns, and demographic details of our audience. We ensure that the data is used only for the purposes outlined in this Policy, maintaining strict confidentiality and compliance with applicable Data Protection Laws. The insights gained enable us to enhance our social media efforts to better cater to User preferences and deliver a more engaging experience;
Session Management: We study session metrics to understand how Users interact with the Platform. This helps us learn the average time Users spend on the Platform and when they prefer to engage. We use tools like Google Analytics (or alternatives) to collect anonymous data, including the number of views, how long User stay, screen views, button clicks, and where they're visiting from. This data allows us to optimise the User experience, making informed enhancements to cater to User preferences and behaviours;
User analytics: We analyse User behaviour and preferences by collecting and analysing personal data within the Platform to track and ensure accuracy, promptly identify any unauthorised transactions, and detect fraudulent activities, allowing us to take immediate corrective action.
Further, in addition to direct User interactions, we utilise various data collection methods to enhance User experience and optimise App functionality. These methods assist in tracking User preferences, providing personalised experiences, and improving the performance of our App. Users have the option to manage their data preferences through their device settings. Below are the categories of data collection methods used in our App, along with a description of what they are used for:
Essential Data Storage: These mechanisms are essential for running our App and keeping it secure. They also help us comply with applicable regulations and keep your details safe and private. Examples include storing authentication tokens and app settings.
Functional Data Storage: These mechanisms remember preferences such as your region or country, preferred language, and accessibility options like large font or high-contrast pages. They ensure the App functions according to your preferences every time you use it.
Performance Tracking: These mechanisms tell us how you and other Users use our App. We aggregate and analyse this data to improve the performance and functionality of our services. Examples include tracking screen views, button clicks, and usage patterns.
Event Tracking: Through this mechanism, our App may define and monitor specific events to track actions performed by Users on the Platform, such as account registration, product searches, adding items to cart, placing orders, payment completion, delivery interactions, and engagement with features or content. This information helps us analyse User behaviour, improve platform functionality, enhance user experience, and detect fraudulent or unauthorised activities.
Log Files: Our servers automatically collect information sent by Users' devices, known as log files. This data may include IP addresses, device information, operating systems, browser type, and timestamps. Log files are instrumental in analysing trends, administering the Platform, and diagnosing technical issues;
Location Data: As part of our Services, we may also collect precise geolocation data. We collect this type of data if you grant us access to your location. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device.
Third-Party SDKs: We integrate third-party Software Development Kits (SDKs) to provide additional functionality, such as analytics and advertising. These SDKs may collect information about your device, App usage, and interactions to help us understand User behaviour and deliver targeted content.
Advertising Identifiers: We use the identifier for advertisers provided by your iOS device for advertising purposes, such as Google AdMob. Google AdMob uses IDFA under the guidelines laid out in the iOS Developer Program License Agreement. These identifiers help us deliver personalised ads and track the effectiveness of our advertising campaigns.
We utilise cookies, which are small text files stored on your device’s hard drive by web browsers. These cookies help us and third parties identify Users, track preferences, analyse usage patterns, and optimise the Website’s functionality to provide a customised experience. Cookies enable us to store preference information and understand browsing activities. You may manage cookie preferences through your browser settings. Below is the limited list of the categories of cookies we use, along with their purposes:
Strictly Necessary Cookies: These cookies are needed to run our Website, to keep it secure when you are accessing the Website, and to obey regulations that apply to us. They also help us keep your details safe and private;
Functional Cookies: These cookies are used for remembering things such as your region or country, your preferred language, accessibility options like large font or high-contrast pages;
Performance Cookies: These cookies tell us how you and our other Users use our Website. We combine all this data together and study it. This helps us to improve the performance of our Services and/or the Website;
Session Cookies: We use session cookies, which are stored temporarily during your browsing session and deleted when you close your browser or application. These cookies support Website functionality and help us analyse usage, including pages visited, links clicked, content viewed, and time spent on each page.
Analytics Cookies: Analytics cookies collect data about your use of the Website, allowing us to improve its performance. These cookies provide aggregated information to monitor site functionality, track page visits, identify technical issues, analyse User traffic, and measure the effectiveness of our advertising, including emails sent to you.
Purpose of Cookies We Use: We utilise personal data obtained through cookies to enhance the speed, security of your interaction with us, and overall User experience. These cookies serve various purposes, including but not limited to:
Preferences: Cookies enable the Website to remember information that alters the site’s behaviour or appearance, such as your preferred language or geographic region. By retaining your preferences, we can customise and present advertisements and other content tailored to you.
Security/Optimisation: Cookies play a crucial role in maintaining security by verifying Users, preventing fraudulent use of Services, and safeguarding User data from unauthorised access. Specific types of cookies assist in blocking various types of attacks, such as attempts to pilfer content from Website forms.
Processing: Cookies contribute to the efficient functioning of the Website, allowing us to deliver the Services expected by visitors and/or Users. These cookies facilitate tasks like navigating web pages and accessing secure sections of the Website.
Analytics and Research: Cookies aid in comprehending how individuals utilise our Services, enabling us to enhance them for a better User experience. This data-driven insight helps us refine and improve our offerings.
We may employ Web Beacons, Pixel tags, and trackers, which are tiny graphic images and/or small blocks of code placed on mobile apps, ads, or emails that allow us to determine whether you performed a specific action. When you access these pages or when you open an email, you let us know that you have accessed the Platform or opened the email. These tools help us measure responses to our communications and improve our promotions.
We may collect personal data from other sources, including but not limited to:
If a User or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint; and
To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, and information to help detect fraud and safety issues from (i) third-party service providers, other third parties, and/or partners, or (ii) Users and any other individuals, entities, and authorities, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Platform, including from Users of our Platform, members of the public, governmental, public, or tax authorities, or about your experiences and interactions with our partners. We may receive health information, including, but not limited to, health information related to contagious diseases.
For Delivery Partners (Riders), location data may be collected on a continuous or real-time basis during active service periods to enable order allocation, navigation, safety monitoring, and performance evaluation.
For Consumers and Merchant/Shop Partners, location data is used primarily to enable order placement, delivery coordination, and location-based services.
We collect such data only where you have granted the necessary permissions through your device or application settings. You may withdraw your consent at any time by disabling location access through your device settings; however, doing so may limit certain functionalities of the Platform.
Purpose of Data Collection and Processing
We collect and process your personal data only for lawful purposes connected with our business operations and in a manner that is fair, transparent, and proportionate to such purposes.. Depending on your interaction with the Platform, we may process your personal data for the following purposes:
Contractual Necessity: To provide and deliver our Services, including account registration, order placement, order fulfilment, delivery coordination, processing payments, handling returns, cancellations, and refunds;
User Authentication: To verify your identity, enable secure login, maintain your account, and ensure authorised access to the Platform;
Order and Delivery Management: To facilitate order processing, allocate delivery partners, enable real-time tracking, optimise delivery routes, and ensure efficient fulfilment of orders;
Operational Management (Role-Specific):
For Consumers: to manage purchases, preferences, and user experience;
For Delivery Partners (Riders): to enable onboarding, order assignment, navigation, real-time tracking, safety monitoring, and performance evaluation;
For Merchant/Shop Partners: to manage product listings, inventory, order processing, settlements, and business analytics;
Communication and Support: To communicate with you regarding orders, deliveries, account updates, service notifications, and to provide customer support and grievance redressal through various channels (including phone, email, SMS, and in-app notifications);
Fraud Prevention and Credit Risks: We use your personal data to detect and prevent fraudulent activity, unauthorised access, abuse, and security risks, ensuring a safe learning environment;
Troubleshoot Problems: We use your personal data to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Platform and/or Services;
Compliance with law: To be able to perform any contractual and legal obligation;
Enhancing User Experience: To analyse User behaviour and preferences for improving our Services and User experience, and to be able to provide location-specific services, if any;
Enhanced Advertising and Marketing Efforts: In our efforts to provide, personalise, measure, and enhance our advertising and marketing endeavours, we engage in several key activities. Firstly, we send personalised promotional and marketing messages related to new courses, features, and platform updates. We may customise and optimise advertising to ensure relevance and effectiveness. Furthermore, we may administer referral programs, rewards, surveys, sweepstakes, contests, and other promotional activities to engage Users and foster community participation. Through the analysis of User characteristics and preferences, we aim to send targeted messages based on learning preferences and activity. Finally, we invite Users to events, workshops, and educational opportunities that align with their interests; and
Providing alerts/notifications: To effectively communicate with you through emails/SMS/notifications through the Platform to inform you about any other new apps or services that we may, from time to time, develop.
In the course of operating the Platform and/or Services, we collect and utilise personal data in accordance with our Privacy Policy.
You consent and recognise that your personal data may be disclosed on our Platform, authorised by you, for the purpose of utilising our Services. We do not sell, rent, or monetise your personal data as an independent business model, nor do we use such data to engage in unfair or deceptive practices.
Children’s Privacy
Individuals under the age of eighteen (18) (“Minors”) may access and use the Platform and/or Services only with the consent and supervision of a parent or legal guardian (“Guardian”).
By permitting a Minor to use the Platform, the Guardian acknowledges and agrees to be responsible for the Minor’s use of the Platform, including compliance with this Privacy Policy and applicable Terms of Service.
We do not knowingly collect personal data from children under the age of thirteen (13) without verifiable parental consent. If you are a Guardian and believe that a Minor has provided us with personal data without your consent, you may contact us at support@orlonow.in. Upon verification, we will take appropriate steps to delete such data in accordance with applicable law.
Consent and Withdrawal
By accessing our Platform, registering an account, or availing our Services, you explicitly consent to the collection, use, and processing of your personal data as described in this Privacy Policy.
Where certain categories of personal data require explicit consent under applicable law, we will seek your consent before collecting or processing such data. You have the right to withdraw your consent at any time by contacting us at support@orlonow.in with the subject line “Consent Withdrawal – Orlonow”. However, please note that withdrawal of consent may affect your ability to access certain features or Services.
Data Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal data to third parties for commercial purposes. However, we may disclose your personal data under the following limited circumstances:
We engage trusted third-party service providers and partners to perform functions on our behalf in connection with the provision of our Services, including without limitation Razorpay for payment processing, order fulfilment, logistics and delivery, AWS (Amazon Web Services) for cloud hosting & data storage, analytics, customer support, compliance support, and operational assistance. Such third parties are granted access to your personal data strictly to the extent necessary to perform their designated functions and are contractually obligated to process such data solely on our behalf and in accordance with our instructions and applicable Data Protection Laws. They are prohibited from using your personal data for any independent or unrelated purposes and are required to implement appropriate technical and organisational safeguards to ensure its security and confidentiality. Please note that such third-party service providers may have their own privacy policies governing their data handling practices, and we encourage you to review such policies to understand how your personal data is processed by them.
We may disclose personal data where required to do so under applicable laws, regulations, or pursuant to orders issued by competent authorities, courts, or government agencies.
In the event of a merger, acquisition, restructuring, or sale of business or assets, your personal data may be transferred to the successor entity, subject to the same levels of protection outlined in this Privacy Policy.
We may share personal data where necessary to prevent fraud, safeguard security, investigate potential violations of our policies, or protect the rights, property, or safety of Orlonow, its Users, or the public.
We may share anonymised or aggregated data that does not identify you personally for analytics, research, or business purposes.
We may share your personal data for any other purpose with your explicit consent.
Role-Based Data Sharing: Depending on your interaction with the Platform:
For Consumers: relevant details such as name, contact information, and delivery address may be shared with delivery partners and merchant/shop partners to facilitate order fulfilment;
For Delivery Partners (Riders): limited information such as name, contact details, and real-time location (during active deliveries) may be shared with consumers, merchant/shop partners and internal systems to enable delivery coordination and tracking;
For Merchant/Shop Partners: order-related information may be shared to enable processing, fulfilment, and settlement of transactions.
Under no circumstances will your personal data be shared with unauthorised entities or used for purposes beyond those expressly stated in this Privacy Policy.
Data Retention
We retain your personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as may be required under applicable laws, including tax and regulatory requirements. Certain categories of information may therefore be retained for longer periods where legally mandated.
Where retention is required under applicable laws (for example, tax or accounting regulations), we retain relevant categories of data strictly for the mandated duration and delete or anonymise such information thereafter.
Once the purpose for which the data was collected has been served, or where you request deletion in accordance with your rights under the DPDP Act, we ensure that your personal data is securely deleted or irreversibly anonymised unless retention is required by law.
Where immediate deletion is not feasible due to technical or legal constraints, we may anonymise your data so that it can no longer be associated with you. Such anonymised data may be retained for analytical, statistical, and research purposes.
Once the purpose for which personal data was collected has been fulfilled, and subject to your rights under applicable Data Protection Laws, we ensure that your data is securely deleted or irreversibly anonymised in accordance with our internal data retention policies.
Your Rights Under the DPDP Act, 2023
We are committed to upholding your rights as a data principal under the Digital Personal Data Protection Act, 2023. In simple terms, this means you have control over how we use your personal data.
You may access your data, request corrections, ask for deletion, withdraw consent, and raise grievances with our Grievance Officer. We will respond within the timelines prescribed under applicable law.
In detail, subject to applicable laws, you have the right to:
Seek confirmation on whether we process your personal data and request access to such data.
Request rectification of inaccurate or incomplete personal data.
Obtain a copy of certain categories of personal data in a structured, commonly used, and machine-readable format, where technically feasible.
Withdraw your consent for processing at any time; however, this may limit your ability to access certain Services.
Request deletion of personal data where its retention is no longer necessary for the purposes for which it was collected or processed.
Object to or opt out of receiving marketing or promotional communications at any time through the options provided in such communications or by contacting us;
Nominate another individual to exercise your rights under applicable law in the event of your death or incapacity, subject to verification and applicable legal requirements;
Raise grievances relating to the processing of your personal data with our designated Grievance Officer.
Where you believe your rights have been violated, you may seek recourse before the appropriate regulatory authority in accordance with applicable law.
To exercise these rights, please contact us at support@orlonow.in.
Data Security Measures
At Orlonow, we adopt technical, administrative, and organisational safeguards to protect your personal data against unauthorised access, disclosure, alteration, misuse, or destruction. These include encryption protocols, secure servers, firewalls, intrusion detection systems, and access controls.
We prioritize the security of your Personal Information and have implemented industry-standard technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. All data transfers to and from our Platform are protected using Hypertext Transfer Protocol Secure (HTTPS). Data is encrypted both at rest, using industry-standard encryption mechanisms such as AES-256. Access rights are granted on a least-privilege and need-to-know basis and are limited to a minimal number of authorized individuals.
While we strive to maintain the highest standards of data protection, no method of electronic storage or transmission over the internet is completely secure. Accordingly, we cannot guarantee absolute security of your data.
Incident Reporting: If you believe your account has been compromised or discover a potential security vulnerability, please report it immediately to support@orlonow.in. We will investigate promptly and, in the unlikely event of a data breach, notify you and the relevant regulatory authorities in accordance with applicable law.
We have established a comprehensive Incident Reporting Plan designed to address such occurrences promptly and effectively:
Identification: We promptly identify and acknowledge any signs of a data breach or security incident within our systems or infrastructure;
Containment: Immediate action is taken to contain the impact of the breach, preventing further unauthorised access or damage to data;
Notification: We prioritise transparency by promptly notifying affected parties, including users and relevant stakeholders, about the breach and its potential impact on their data;
Collaboration: We collaborate with relevant authorities, such as regulatory bodies and law enforcement agencies, to report the incident and comply with any legal obligations or regulatory requirements; and
Post-Incident Assessment: Following the resolution of the incident, we conduct thorough assessments to evaluate the effectiveness of our response measures and identify areas for improvement.
Data Controller and Data Processor of your Personal Data
We will act as the data controller where we make decisions on how your personal data is used in connection with the Platform or our Services. We will act as the data processor where we only use your personal data as authorised and instructed by a third party in connection with the Platform, our applications or Services.
Where we are acting as the data controller, we are responsible for the obligations of a data controller under Data Protection Laws in connection with the processing of your personal data, and we use this Privacy Policy to provide you with information about our use of your personal data.
Where we are acting as a data processor, the relevant third party will be acting as a data controller and will be responsible for the obligations of a data controller under Data Protection Laws in connection with the processing of your personal data. If you are accessing the Platform or our Services through a third party, you should contact them with queries regarding the processing of your personal data or compliance with Data Protection Law.
Cross-Border Data Transfers
Orlonow operates in India and at present, our servers are located within India, but may, from time to time, engage with third-party vendors, cloud service providers, or partners located outside India for purposes such as data hosting, analytics, and customer support. Where your personal data is transferred outside India, we ensure that:
Such transfers are undertaken strictly in compliance with the Digital Personal Data Protection Act, 2023 and any applicable rules issued thereunder;
Adequate security and contractual safeguards are implemented to ensure the continued protection of your personal data;
Data localisation is observed where required by law; and
Transfers are made only where necessary for the performance of our Services, subject to your consent where required.
By using our Platform, you acknowledge and consent to such transfers, subject to these safeguards.
Updates to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. Any such changes will be posted on this page along with the “Last Updated” date at the top of this document.
Where material changes are introduced that impact your rights or the manner in which we process your personal data, we will endeavour to notify you through email, in-app alerts, or other appropriate means before such changes take effect.
Your continued use of the Platform after publication of an updated Privacy Policy shall constitute your acceptance of the revised terms.
Contact Information and Grievance Redressal
In compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address any complaints, concerns, or queries you may have regarding the processing of your personal data.
Grievance Officer
Name: Nandakishore Padmanabhan
Email: support@orlonow.in
Contact No.: 8448911919
Office Address: VO-007, WeWork, Galaxy Business Park, A44-45, Sushil Marg, Sector 62, Noida, Gautam Buddha Nagar, UP -201309
We are committed to acknowledging and resolving grievances within the timelines prescribed under applicable laws.
This Privacy Policy demonstrates Orlonow’s commitment to maintaining the highest standards of data protection and transparency. By continuing to use our Platform and Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.