Privacy Policy
Effective Date: 09/09/2025
Last Updated: 09/09/2025
Kirana Quick Technologies Private Limited (“Orlonow”, “Company”, “we”, “our” or “us”) respects the privacy of every individual who visits, accesses, or uses our website www.orlonow.in (“Website”) and any related services (“Services”). We are committed to protecting your personal information and handling it responsibly in compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and other applicable data protection laws in India.
This Privacy Policy describes the manner in which we collect, process, use, disclose, store, and safeguard your personal information when you interact with our Website or Services. By accessing or using the Website, you consent to the practices described herein. If you do not agree with any part of this Privacy Policy, you are advised to discontinue the use of our Services.
Applicability
This Privacy Policy applies to:
All visitors, users, and registered customers who access or use our Website or Services;
Any individual whose personal data we collect in connection with our Services; and
All personal information processed by Orlonow, whether directly collected from you or obtained through authorised third parties.
This Privacy Policy does not govern data collected by third-party websites, applications, or services that may be linked to our Website. Orlonow is not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any personal information.
Categories of Personal Data Collected
We collect personal information necessary to facilitate your transactions, enhance your shopping experience, and provide seamless Services. The categories of data we may collect include:
a) Identity and Contact Details: Full name, email address, phone number, billing and shipping addresses, and any other information provided during account creation, order placement, or communication with us.
b) Transaction and Payment Information: Order history, payment details, refund requests, delivery preferences, and other transaction-related data processed securely through authorised payment gateways and logistics partners.
c) Device and Technical Data: IP address, browser type, operating system, device identifiers, access logs, and geolocation data (where enabled) collected automatically to ensure platform performance, detect fraud, and enhance security.
d) Communication Records: Details shared with us via email, chat, phone calls, or customer support tickets, including queries, feedback, and grievances.
e) Cookies and Analytics Data: Information collected through cookies, tracking technologies, and analytics tools to understand user behaviour, improve service efficiency, and personalise content.
Where we collect sensitive personal data (as defined under the DPDP Act), such as government-issued identification or payment instrument details, we do so only when strictly necessary and with your explicit consent.
Purpose of Data Collection and Processing
We collect and process your personal data only for lawful purposes connected with our business operations and in a manner that respects your privacy. These purposes include, but are not limited to:
Providing, operating, and improving the Website and Services offered by Orlonow;
Processing your orders, managing deliveries, handling returns, and facilitating refunds;
Authenticating your identity, preventing fraud, and ensuring secure transactions;
Personalising your shopping experience by recommending products, offers, and promotions based on your preferences;
Communicating with you regarding your orders, account, updates, or changes to our terms and policies;
Conducting research, analytics, and performance monitoring to improve service quality;
Complying with applicable legal and regulatory obligations, including tax, accounting, and consumer protection laws; and
Addressing grievances, resolving disputes, and responding to user queries promptly.
We do not process your personal data for purposes unrelated to the above without your prior consent unless such processing is required by law.
Consent and Withdrawal
By accessing our Website, registering an account, or availing our Services, you explicitly consent to the collection, use, and processing of your personal information as described in this Privacy Policy.
Where certain categories of personal data require explicit consent under applicable law, we will seek your consent before collecting or processing such data. You have the right to withdraw your consent at any time by contacting us at support@orlonow.in with the subject line “Consent Withdrawal – Orlonow”. However, please note that withdrawal of consent may affect your ability to access certain features or Services.
Data Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties for commercial purposes. However, we may disclose your personal data under the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfilment, logistics, analytics, and marketing support. These entities are granted access to your information strictly on a need-to-know basis and are contractually bound to maintain its confidentiality and security in compliance with applicable data protection laws.
We may disclose personal data where required to do so under applicable laws, regulations, or pursuant to orders issued by competent authorities, courts, or government agencies.
In the event of a merger, acquisition, restructuring, or sale of business or assets, your personal data may be transferred to the successor entity, subject to the same levels of protection outlined in this Privacy Policy.
We may share personal data where necessary to prevent fraud, safeguard security, investigate potential violations of our policies, or protect the rights, property, or safety of Orlonow, its users, or the public.
Under no circumstances will your personal data be shared with unauthorised entities or used for purposes beyond those expressly stated in this Privacy Policy.
Data Retention
We retain your personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as may be required under applicable laws, including tax and regulatory requirements. Certain categories of information may therefore be retained for longer periods where legally mandated..
Where retention is required under applicable laws (for example, tax or accounting regulations), we retain relevant categories of data strictly for the mandated duration and delete or anonymise such information thereafter.
Once the purpose for which the data was collected has been served, or where you request deletion in accordance with your rights under the DPDP Act, we ensure that your personal data is securely deleted or irreversibly anonymised unless retention is required by law.
Your Rights Under the DPDP Act, 2023
We are committed to upholding your rights as a data principal under the Digital Personal Data Protection Act, 2023. In simple terms, this means you have control over how we use your personal data.
You may access your data, request corrections, ask for deletion, withdraw consent, and raise grievances with our Grievance Officer. We will respond within the timelines prescribed under applicable law.
In detail, subject to applicable laws, you have the right to:
Seek confirmation on whether we process your personal data and request access to such data.
Request rectification of inaccurate or incomplete personal information.
Obtain a copy of certain categories of personal data in a structured, commonly used, and machine-readable format, where technically feasible.
Withdraw your consent for processing at any time; however, this may limit your ability to access certain Services.
Request deletion of personal data where its retention is no longer necessary for the purposes for which it was collected or processed.
Raise grievances relating to the processing of your personal data with our designated Grievance Officer.
To exercise these rights, please contact us at support@orlonow.in.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, deliver personalised content, and improve the performance of our Services. Cookies are small data files stored on your device that help us remember your preferences, analyse traffic patterns, and optimise platform functionality.
We use the following categories of cookies:
Essential Cookies: Necessary for the core functionality of the Website, including secure login and order processing.
Performance and Analytics Cookies: Used to monitor Website performance and understand how users interact with our Services.
Personalisation Cookies: Enable us to recommend products, offers, and services tailored to your preferences.
Advertising Cookies: Enable delivery of relevant ads and measure the effectiveness of marketing campaigns.
You can manage or disable cookies through your browser settings. Please note, disabling certain cookies may affect the functionality and features of the Website.
Where third-party analytics or advertising tools are used, we ensure that such partners comply with applicable data protection obligations and do not use your personal information for unauthorised purposes.
Data Security Measures
At Orlonow, we adopt technical, administrative, and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction. These include encryption protocols, secure servers, firewalls, intrusion detection systems, and access controls.
While we strive to maintain the highest standards of data protection, no method of electronic storage or transmission over the internet is completely secure. Accordingly, we cannot guarantee absolute security of your data.
Incident Reporting: If you believe your account has been compromised or discover a potential security vulnerability, please report it immediately to support@orlonow.in. We will investigate promptly and, in the unlikely event of a data breach, notify you and the relevant regulatory authorities in accordance with applicable law.
Cross-Border Data Transfers
Orlonow operates in India but may, from time to time, engage with third-party vendors, cloud service providers, or partners located outside India for purposes such as data hosting, analytics, and customer support. Where your personal data is transferred outside India, we ensure that:
Such transfers are undertaken strictly in compliance with the Digital Personal Data Protection Act, 2023 and any applicable rules issued thereunder;
Adequate security and contractual safeguards are implemented to ensure the continued protection of your personal data;
Data localisation is observed where required by law; and
Transfers are made only where necessary for the performance of our Services, subject to your consent where required.
By using our Website or Services, you acknowledge and consent to such transfers, subject to these safeguards.
Updates to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. Any such changes will be posted on this page along with the “Last Updated” date at the top of this document.
Where material changes are introduced that impact your rights or the manner in which we process your personal data, we will endeavour to notify you through email, in-app alerts, or other appropriate means before such changes take effect.
Your continued use of the Website or Services after publication of an updated Privacy Policy shall constitute your acceptance of the revised terms.
Contact Information and Grievance Redressal
In compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address any complaints, concerns, or queries you may have regarding the processing of your personal data.
Grievance Officer
Name: Nandakishore Padmanabhan
Email: support@orlonow.in
Contact No.: 8448911919
Office Address: VO-007, WeWork, Galaxy Business Park, A44-45, Sushil Marg, Sector 62, Noida, Gautam Buddha Nagar, UP -201309
We are committed to acknowledging and resolving grievances within the timelines prescribed under applicable laws.
This Privacy Policy demonstrates Orlonow’s commitment to maintaining the highest standards of data protection and transparency. By continuing to use our Website and Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.